Overall Experience Reviews For Sport Clips Haircuts of Covington

1 rating

The staff is super friendly, location is wonderful, haircuts awesome. The online system in theory is great but in practice is not working well. Last time I was able to check in and it worked great, although while waiting for my son's name to come up I saw one man have to leave after waiting almost 45 minutes, another person who was on the board earlier but didn't follow up with a check in again once you come in have to go after waiting over an hour and trying to entertain the three kids she had in tow. There were only 2 stylists working and so several chairs were open, even though I hear that the evenings are the busiest times of the day. I think you have so many things going great, that if you can get more staff in evenings to accommodate the flow of people and a check in system that works well you would not make so many people mad. It's a bummer when loyal customers get mad, don't want to return and tell their friends. So much potential, I hope it gets worked out.

Reply from Sport Clips Haircuts of Covington:
Thank you for your feedback. We appreciate your kind comments about our staff. We will message you directly to get a few more details and address the concerns with our new online check in process and our staffing as it is always our goal to provide an experience that exceeds your and all our client’s expectations.

Rated 1.0 out of 5.0 based on 1 Client reviews